Effective Communication 101

Sometimes we get an email that just makes us laugh – so we like to share them. We woke up this morning to the following literary masterpiece. The email had come in at 6:30am when we were sleeping, so we didn’t respond until 11am (actually, by that time, he had sent a second equally articulate correspondence). The guy had had his username blocked on his only previous membership back in 2005 because it was being used by multiple people in different countries. When he signed up this time, he selected the same username and discovered it was still blocked. Instead of sending a simple request for help, he opted for the more confrontational (and barely comprehensible) approach. Apparently, he has problems with several other sites. Umm, wonder if it could be his approach? Well, at least he will not have to worry about future problems on any of our sites as he became the most recent person to be added to our permanently banned list. Not sure if this type of email is reflective of the level of education in the US or simply the willingness of people to be exceptionally rude in non-personal forms of communication.

The unedited email:
“i just joined your site and when i went to membership it says suspended this is getting to be a joke i use the same computer everyday i dont give out my info and you and others sure take my money but wont respond when i have a issue i would like a refund since service is being rendered to me i sure was charged though . im unsatisfied with your service and how you treat a customer. i have used wifi for several years and alot of sites keep pulling this same crap with me a bunch of crooks if im banned/blocked whatever dont accept acredit card and screw me this is bs.”